Shipping Policy
ELECGENIX LIMITED
Company Name: ELECGENIX LIMITED
Address: 49-51 Yarm Lane, Stockton on Tees, TS18 1ED, United Kingdom
Email: info@elecgenix.com
Phone: +44 7311 126273
Last Updated: 2026
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volume, shipments may be slightly delayed.
2. Shipping Locations
ELECGENIX LIMITED ships products to customers in:
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United Kingdom
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United States
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Europe
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Other international destinations where shipping services are available.
Shipping availability may vary depending on the product and logistics provider.
3. Shipping Methods
We work with reliable shipping carriers including:
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Royal Mail
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UPS
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FedEx
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DHL
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Other courier partners depending on destination.
Shipping method may vary depending on the marketplace or order type.
4. Delivery Time
Estimated delivery times:
United Kingdom:
2 – 5 business days
Europe:
4 – 8 business days
United States:
5 – 10 business days
International:
7 – 15 business days
Delivery times are estimates and may vary due to customs processing, courier delays, or unforeseen circumstances.
5. Shipping Costs
Shipping costs are calculated based on:
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destination country
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product weight and size
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shipping method selected
Shipping fees will be displayed during checkout before payment is completed.
Some promotions may include free shipping on selected products.
6. Order Tracking
Once an order has been shipped, customers will receive a tracking number via email where available.
Tracking information may take 24–48 hours to update after shipment.
7. Customs, Duties, and Taxes
International orders may be subject to:
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customs duties
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import taxes
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local government fees
These charges are the responsibility of the customer unless otherwise stated.
ELECGENIX LIMITED is not responsible for delays caused by customs clearance.
8. Incorrect Address
Customers must ensure that shipping information is correct when placing an order.
ELECGENIX LIMITED is not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, additional shipping fees may apply.
9. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will investigate the shipment with the courier and provide assistance where possible.
10. Contact Information
For shipping related questions please contact:
ELECGENIX LIMITED
49-51 Yarm Lane
Stockton on Tees
TS18 1ED
United Kingdom
Email: info@elecgenix.com
Phone: +44 7311 126273