Refund & Return Policy
ELECGENIX LIMITED
Company Name: ELECGENIX LIMITED
Address: 49-51 Yarm Lane, Stockton on Tees, TS18 1ED, United Kingdom
Email: info@elecgenix.com
Phone: +44 7311 126273
Last Updated: 2026
1. Return Eligibility
Customers may request a return within 30 days of receiving the product.
To be eligible for a return:
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Item must be unused and in original condition
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Product must be in original packaging
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Proof of purchase must be provided
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Certain products cannot be returned including:
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Used or damaged items caused by the customer
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Products returned without original packaging
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Items marked as final sale
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Digital products or downloadable items (if applicable)
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Customers may be required to provide:
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Photos of the damaged product
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Photos of packaging
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Order details
After verification, we will offer:
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Replacement product
or -
Full refund
4. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, refunds will be processed to the original payment method within 5-10 business days.
Processing time may vary depending on the payment provider or bank.
5. Return Shipping
Customers may be responsible for return shipping costs unless:
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The item is defective
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The wrong item was shipped
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The product arrived damaged
Return shipping costs are non-refundable unless the return is due to our error.
6. Order Cancellation
Orders may be cancelled before shipment.
If the order has already been shipped, it will be treated as a return request under this policy.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us via email.
8. Marketplace Orders
Orders placed through marketplaces such as Amazon, Walmart, eBay, or other platforms may be subject to the return policies of those platforms.
Customers should review the relevant marketplace return policies when purchasing through those channels.
9. Contact Us
For any return or refund requests please contact:
ELECGENIX LIMITED
49-51 Yarm Lane
Stockton on Tees
TS18 1ED
United Kingdom
Email: info@elecgenix.com
Phone: +44 7311 126273